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12.09.2017
Reduced telephone service: Wednesday 13 September 2017
Please be aware that we have series of staff briefings taking place throughout the day on Wednesday 13 September, which all staff are required to attend.
We will ensure all services are covered, but there will likely be a reduction to some frontline teams.
This ...
31.08.2017
Civica Downtime affecting rent payment services 31 August 2017
There will be a period of downtime tonight on the Civica systems we use to accept online and automated telephone payments for rent, service charges and invoices.
The system will be unavailable on the evening of 31 August 2017 from 19:15 for up to 3 hours.
During ...
03.08.2017
All phones and systems down – alternate emergency numbers
UPDATE 10.20AM - OUR PHONES ARE NOW BACK ONLINE, YOU CAN CONTACT US VIA ALL OUR REGULAR CHANNELS AS NORMAL.
We are currently experiencing problems with all IT systems, which includes our main telephone system.
Whilst we're resolving this issue, we can only ...
20.07.2017
Fake Operatives in Stockbrook Street Area
We’ve had a report from one of our tenants alleging that they've had people calling at their home in the Stockbrook Street area.
Two men claiming to be Derby Homes employees visited a house saying they had come to replace the tenant's guttering, and that a ...
28.06.2017
Payment System Unavailable 2pm – 4pm Wednesday 28 June 2017
UPDATE: 16:48 Thu 29 June 2017 - Automated phone payments are now working again.
UPDATE 09:44am Thu 29 June 2017: There is currently a problem with our automated telephone payment system and it is unavailable.
We're investigating this and will let you ...
27.06.2017
Local Housing surgery closures from 1 July 2017
From 1 July 2017, we will no longer be running housing surgeries in addition to our offices that are open to the public.
The following Derby Homes surgeries will be permanently closed to the public from this date:
Alvaston Library
Mackworth Library
Old ...
