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15.12.2017

Christmas and New Year 2017 Service Information and Opening Times

Here are our Christmas and New Year opening hours and arrangements for emergency repairs and housing. Derby Homes’ offices will be closed for Christmas and New Year. Current Tenants Offices and phone lines close at 4:30pm on Friday 22 December 2017 and ...
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03.11.2017

Annual General Meeting 2017

Derby Homes Limited Annual General Meeting The Board Room, 839 London Road, Derby DE24 8UZ Thursday 30 November 2017 at 5pm Followed by a meeting of the Board of Directors. To reserve a seat or raise a question for the Board, contact the Governance Team ...
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12.10.2017

IMPORTANT: Period of Reduced Service from 13 to 23 October 2017

  On Friday 13 October, we’re switching over to a newer version of the computer software we use to manage the 13,000+ properties we look after. During the switch-over there will be a period of “down-time” which will cause some minor disruption to ...
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09.10.2017

Service Notice: Temporary IT Disruption

UPDATE 10.9.2017: The issue has been resolved. We are currently experiencing issues with our online scheduling systems. This means we are unable to access customer information. We are working to fix the issue as quickly as possible. Whilst we're resolving ...
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12.09.2017

Reduced telephone service: Wednesday 13 September 2017

Please be aware that we have series of staff briefings taking place throughout the day on Wednesday 13 September, which all staff are required to attend. We will ensure all services are covered, but there will likely be a reduction to some frontline teams. This ...
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31.08.2017

Civica Downtime affecting rent payment services 31 August 2017

There will be a period of downtime tonight on the Civica systems we use to accept online and automated telephone payments for rent, service charges and invoices. The system will be unavailable on the evening of 31 August 2017 from 19:15 for up to 3 hours. During ...
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