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Coronavirus (COVID-19)

Read the latest guidance on Coronavirus (COVID-19).

Online services

We are currently experiencing issues with My Account and Derby Homefinder. Check our service status page for more information.

Derby Homes homepage

Person holding a phone displaying the Derby Homes My Account

Register for My Account

Sign up for online services. Report repairs anytime, manage your rent account online and update details on your tenancy.
People at a tenant board meeting

Become a tenant board member
Fire damaged oven

Fire safety
Man and a woman looking at a tablet

Home release scheme
Customer service assistant answering a call

How we handle complaints

We try to get things right first time. However, we appreciate this doesn’t always happen.