Derby Homes

‘Listening to you, learning from you’.

As a customer, you can make a vital contribution to Derby Homes by helping shape how we deliver our services. There are lots of opportunities for you to get involved, depending on how much of a commitment you’re able to make.

If you think you can make an ongoing commitment, why not join our Operational Board or Customer Voice group - you can help us review and approve services for tenants to ensure that they are designed with customers in mind.

Alternatively, our "Your Service, Your Say" Consultations are intended to get your views on a specific service or policy. If you’ve got spare few minutes, why not see what we’re currently consulting on and if you can offer us any help?

You can also organise your own event at one of our community rooms. If you’re a tenant who pays a service charge then you have the right to use the room for free! Get in touch with our Customer Engagement Team to find out more about our community rooms, and what activities we have taking place there.

Want to chat more? Get in touch

You don’t need an appointment to drop in and see us. If you want to have a chat about volunteering, booking one of community rooms, or need access to a computer, simply come along during office hours and one of the team will be happy to help.

‘The Hub’ building is on the Derby Homes site on London Road opposite Wickes DIY store and next to Lakeside Community Primary School.

You can also email us at hub@derbyhomes.org, call us on 01332 888499 or follow us on Facebook or Twitter.

Office hours

8.30AM - 5PM Monday to Thursday
8.30AM - 4.30PM Friday

Walk-in Wednesdays

10am – 4pm, every week

Not happy about any of our services? Come and talk to us about it.

“Walk-in Wednesdays” are all about giving you a chance to ask questions about our services, tell us any worries you have, give us feedback or even talk about any ideas about something. If you’d rather speak to someone in person, you can just drop in for a chat and a cuppa.

Think of it like a mini open day each week. You’ll also be able to see what the Customer Voice group are up to, find out more about any current consultations and any upcoming reviews, reports or events.

Obviously, we’re not here for things you can already do online or over the phone, like reporting repairs or checking your rent. For specific issues like personal rent problems or local issues, you should always speak to your Income or Estate Officer.

What exactly is Customer Engagement?

Customer Engagement is about listening to the views of people that are receiving Derby Homes services, and responding to ensure we deliver the services customers need.

We measure views on our services through our ongoing Customer Survey.

We regularly carry out our ‘Doorstep Campaign’ to carry out face-to-face customer surveys, engaging with tenants out on our estates. We analyse the feedback and trends shown in the data to form our local Customer Priorities.

We also support other teams within Derby Homes to consult with customers so that they can improve the services they deliver to you.

What is Community Development?

Community Development starts with the issues that residents in communities identify as important to them. We can help develop community skills and confidence so that people can have more influence on issues that affect their lives.

Community Rooms

We manage 22 community rooms across the city; the rooms all have disabled access, toilet and kitchen facilities along with WiFi access and tablets. They are free to hire for not for profit community events.

Why not set up your own event at a Community Room?

We can help support you getting started, for example, if you’d like to run a Lunch Club, we can make sure you have all the kitchen equipment you need and offer a start-up grant to cover initial food, and tea coffee costs.

We can also help promote your event, getting the word out amongst local residents and the community.

Want to volunteer, but don’t have the skills or confidence?

Don’t worry. We work closely with partners such as Community Action Derby who can offer you advice, support and free training to increase your confidence and skills.

Trainings they offer cover topics such as:

• Introduction to managing a group
• Managing your group money
• Introduction to fundraising