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Contact us
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Useful links
Contact us
If you need to report a repair, the best way is to use MyAccount.
For any other queries, you can use the forms on this page or send us a message.
Query your housing application
What’s the best way to contact Derby Homes?
General information
You should be able to find the answer to most questions right here on our website. This should be your first stop to help you with any general queries you have about your tenancy and our services. You'll also find links to download and read public reports from our board meetings. Follow us on Facebook or Twitter for up-to-the-minute information.
Requesting services (non-urgent)
Contacting us online means you can do it in your own time, without having to call us. My Account lets you check the important things to do with your tenancy, like rent and repairs. For everything else, use the web forms or email us.
Calling us directly
You should really only need to call us if you have an urgent repair, if there is an emergency or if you’re unable to use our website for some reason.
Urgent repairs
These include things like total or partial loss of services (electric, gas, water); unsafe electrical sockets or fittings; blocked toilet, sink, bath or basin (with no others available); leaks; a loose handrail; and unsecure windows, doors or locks or where a door entry phone is not working.
Urgent Housing Advice
This includes things like discussing rent arrears, payment agreements, benefits advice and court action/evictions, but also more serious anti-social behaviour and things that mean your tenancy may be at risk.
Offices open to the public
Council House Booth 26 (Housing Options enquiries only)
Derby City Council
Council House
Corporation Street
Derby DE1 2FS
Monday to Friday, 9 am to 12 noon
Allenton Housing Office
Bingham Street
Allenton
Derby DE24 9BS
Monday to Friday, 9 am to 12 noon
Sussex Circus Housing Office
Sussex Circus
Chaddesden
Derby, DE21 6YF
Monday to Friday, 9 am to 12 noon
Correspondance Addresses (not open to the public)
Brook Street Office
Parker Street
Derby, DE1 3HX
Sinfin Office
Shakespeare Street
Sinfin
Derby, DE24 9HE
Stockbrook Street Office
Stockbrook Street
Derby, DE22 3WH
Head Office
Derby Homes Ltd
839 London Road
Derby, DE24 8UZ
Text Messages
Please note that if you send us a text, or reply to a text that we have sent you it will cost you your normal, standard message charge. Check with your network provider for more information on what their charges are.
0345 600 1982 (Automated payments)
24 hours a day, 365 days a year
01332 888 777 (Non-urgent enquiries)
Monday to Friday – 9am to 3pm
Call anytime for emergencies.
All calls to Derby Homes will be recorded for training and monitoring purposes.
01332 642202 (Out of hours emergencies only, 5pm - 8am and weekends)
Registered Office
Derby Homes Ltd
839 London Road
Derby
DE24 8UZ
Company Number 4380984
A company limited by guarantee
Registered in England and Wales
Derby Homes is registered with the Financial Conduct Authority (FCA)
Licence No. 774308
www.fca.org.uk
