Contact us

If you need to report a repair, the best way to do so is to log in to MyAccount. Don't have an account? Register and not only will it be quicker and easier to report repairs and check your account, but you'll automatically be entered into our draw to win a free tablet!

For any other queries, you can use the links on this page to send us a message. You should only need to contact us by phone if it's a genuine emergency - not only does this free up our phonelines for customers who require help urgently, it also means you don't need to waste time on hold.

General enquiry form (covers most popular questions/services)

Query your housing application

Make a complaint

Report anti-social behaviour

Submit a freedom of information request

 

What’s the best way to contact Derby Homes?

General information

You should be able to find the answer to most questions right here on our website. This should be your first stop to help you with any general queries you have about your tenancy and our services. You can even read public reports from our board meetings! Follow us on Facebook or Twitter for up-to-the-minute information.

Requesting services (non-urgent)

Contacting us online means you can do it in your own time, without having to call us. My Tenancy Online lets you check the important things to do with your tenancy, like rent and repairs. For everything else, use the web forms on our website or email us.

Calling us directly

You should really only need to call us if you have an urgent repair, if there is an emergency or if you’re unable to use our website for some reason.

Urgent repairs

These include things like total or partial loss of services (electric, gas, water); unsafe electrical sockets or fittings; blocked toilet, sink, bath or basin (with no others available); leaks; a loose handrail; and unsecure windows, doors or locks or where a door entry phone is not working.

Urgent Housing Advice

This includes things like discussing rent arrears, payment agreements, benefits advice and court action/evictions, but also more serious anti-social behaviour and things that mean your tenancy may be at risk.

Offices open to the public

Council House Booth 26 (Housing Options enquiries only from October 2018)

Derby City Council

Council House

Corporation Street

Derby DE1 2FS

Monday to Friday, 9 am to 12 noon

 

Allenton Housing Office

Bingham Street

Allenton

Derby DE24 9BS

Monday to Friday, 9 am to 12 noon

 

Sussex Circus Housing Office

Sussex Circus

Chaddesden

Derby, DE21 6YF

Monday to Friday, 9 am to 12 noon

 

Correspondance Addresses (not open to the public)

Brook Street Office

Parker Street

Derby, DE1 3HX

Sinfin Office

Shakespeare Street

Sinfin

Derby, DE24 9HE

 

Stockbrook Street Office

Stockbrook Street

Derby, DE22 3WH

 

Head Office

Derby Homes Ltd

839 London Road

Derby, DE24 8UZ

 

Text Messages

Please note that if you send us a text, or reply to a text that we have sent you it will cost you your normal, standard message charge. Check with your network provider for more information on what their charges are.

contactus@derbyhomes.org

0345 600 1982 (Automated payments)
24 hours a day, 365 days a year

01332 888 777 (Urgent Enquiries)
Monday to Friday – 8am to 5pm

All calls to Derby Homes will be recorded for training and monitoring purposes.

01332 642202 (Out of Hours Emergencies Only)

Registered Office
Derby Homes Ltd
839 London Road
Derby
DE24 8UZ


Company Number 4380984
A company limited by guarantee
Registered in England and Wales

Derby Homes is registered with the Financial Conduct Authority (FCA)
Licence No. 774308
www.fca.org.uk