Repairs to your home
Some damage to your home is unavoidable, most repairs are covered under your tenancy agreement and won't cost you anything.
- a deliberate, accidental or careless act
- neglect or misuse of the property
How we prioritise repairs
- the nature of the work
- the impact to your home or neighbouring homes
- your own individual needs and circumstances
- Emergency
- Urgent
- Non-urgent/routine repairs
- Making your home secure
- Gaining entry to your home, if you are vulnerable or disabled
- No lights or power
- No running water
- An uncontrollable water leak in your home
- Making your home safe after a fire or structural damage
We aim to complete all urgent repairs within a week, and in some cases, within 24 hours. We will always let you know when we are coming.
- Board up broken window
- Blocked toilet
- Bare wiring
- Damaged electrical fitting
- Partial loss of electrics
- Unable to lock doors
- Downstairs window insecure
- Roof leak
- Bad water leak inside your home
- Blocked sink, basin or bath
- Leaking waste pipe
- Loose banister rail/handrail
- Individual sockets not working
- Repair taps that are not working
- Water leak that you can contain
Non-urgent or routine repairs are repairs that don’t require immediate action. In most instances these are jobs which can be done without serious inconvenience to you.
We aim to complete some non-urgent works within five weeks, but others may take up to 12 weeks if we need to order specialist materials or equipment.
- Dripping taps
- Easing a stop tap
- Cleaning out guttering
- Repair to internal door
- Plastering repairs
- New internal doors
- New external doors
- New kitchen units
- Worktop replacement
- Work requiring scaffolding