Money and benefit advice
Money Advice
Money worries can be extremely stressful and isolating. With the cost of living rising at the at the highest rate in 30 years, these worries are increasing for many people.
You can find lots of information and help available on the Crisis Support website.
We have a dedicated Money Advice team that provide free, confidential and independent money and debt advice to:
- Derby Homes tenants
- Derby Homes and Derby City Council employees
- help you to increase your income - including benefits you may be entitled to
- help you reduce your bills
- help you plan your budget
- check whether you’re accountable for your debts
- help you prioritise your debts
- negotiate with the people or companies you owe money to
- discuss your options for becoming debt free
- help you with Debt Relief Order/Bankruptcy applications
Our Money Advice team is regulated by the Financial Conduct Authority (FCA)
If you have a complaint about our financial services, you can ask for it to be reviewed by the Financial Ombudsman. For more information, see our section on Complaints.
Benefits advice
Our dedicated Welfare Rights team offer free, confidential and independent advice on welfare benefits to:
- Everyone who lives in Derby city
- Derby Homes and Derby City Council employees
- give specialist advice on welfare benefits
- give advice on which benefits you may be entitled to
- give advice on how to claim benefits
- help you to complete disability benefit forms
- help you challenge benefit decisions
If you think you’ve been refused benefits unfairly, we can help you appeal the decision. We can help with:
- Mandatory reconsiderations
- appeal forms
- representation at tribunals
Benefit advice
We also manage the Welfare Rights Advice service on behalf of the Council. Welfare Rights Advice provide free, confidential and independent advice on all welfare benefits.