How we deal with anti-social behaviour

We have a specialist Anti-social Behaviour Team that deals with all types of issues. We work with the police, the council’s Environmental Services and Streetpride teams and other organisations to tackle issues affecting individuals and the wider community.

If you report an issue to us an officer will contact you to discuss the case and explain what we can do to help. We aim to contact you within five working days of your initial report. For serious cases that require more urgent action to be taken, we would contact you immediately.

Read our full policy here:

Derby Homes Anti-social Behaviour Policy

The policy explains what you can expect from us and a short summary of the type of things we can do, including:

• Speaking to your neighbours for you
• Arranging mediation – where we try to get people to understand each other’s point of view and make an agreement
• Issuing verbal and written warnings
• Carrying out monitoring, including CCTV and noise monitoring
• Working jointly with other partners such as the police and making sure they take action on your behalf
• Taking emergency action to protect you if that is necessary
• Taking legal action such as injunctions and if necessary evictions
• Provide you with support and help through the process

When you make a report, we will explain all of this to you, agree what actions we will take, and what you will need to do. The action we will take will depend on the type of problem. We will also agree with you how you want to be kept informed about what we are doing to resolve things.

What can you do to help resolve things?

The vast majority of cases are dealt with without the need for court or other serious action. Usually we can deal with this by talking to people and perhaps issuing a warning letter.

In cases of neighbour nuisance, we will always ask if you have spoken to your neighbour about the issues first. This is often all that you need to do, although we understand that sometimes this is not possible or something you might feel comfortable doing.

We will discuss any actions you may need to take yourself. If necessary you may be asked to keep a record of incidents, but that’s not true in all cases . We sometimes need records where we might want to prove a particular nuisance is happening.