How we deal with anti-social behaviour

We have a specialist Anti-social Behaviour Team that deals with all types of anti-social behaviour (ASB) related issues. We work with a wide range of partner agencies including:

• Derbyshire Police
• Derby City Council’s Community Safety Department and Environmental Protection Teams
• Public Protection Team (PPO)
• Neighbourhood Partnership Officers

We also work alongside other statutory agencies such as Adult and Children Social Care and non-statutory agencies, however this list is not exhaustive. All of our ASB work routinely incorporates working with all of the above agencies regardless of tenure.

Derby Homes’ ASB Team deals with complaints from their tenants and non-Derby Homes residents, whether as a complainant or as an alleged perpetrator.

Those reports of ASB that are of a mixed tenure nature are still our responsibility, but are closely managed in conjunction with other appropriate partners and agencies.

Derby Homes’ action against residents that are not tenants is limited, however we will work with other agencies to ensure that the behaviour of non-Derby Homes tenants is addressed in the same way that it would be for one of our own tenants.

The Council will utilise its own powers in cases where the alleged perpetrators are non-Derby Homes’.

We work closely with the Councils Environmental Protection Team around noise related ASB involving their tenants. All noise complaints involving Derby Homes tenants are our responsibility in the first instance, however the City Council retain the overall responsibility for implementing Environmental Protection legislation in all circumstances. This is alongside Derby Homes Tenancy enforcement actions as well where applicable.

It is our aim to ensure that we work with all relevant partners to address all forms of ASB regardless of tenure.

You can find further information on how Derby City Council tackle ASB and what they provide for the community here.

What happens when you report an ASB incident to us?

If you report an issue to us an officer will contact you to discuss the case and explain what we can do to help. We aim to contact you within five working days of your initial report. For serious cases that require more urgent action to be taken, we would contact you immediately.

Read our full policy here: Derby Homes Anti-social Behaviour Policy

The policy explains what you can expect from us and a short summary of the type of things we can do, including:

• Speaking to your neighbours for you
• Arranging mediation – where we try to get people to understand each other’s point of view and make an agreement
• Issuing verbal and written warnings
• Carrying out monitoring, including CCTV and noise monitoring
• Working jointly with other partners such as the police and making sure they take action on your behalf
• Taking emergency action to protect you if that is necessary
• Taking legal action such as injunctions and if necessary evictions
• Provide you with support and help through the process

When you make a report, we will explain all of this to you, agree what actions we will take, and what you will need to do. The action we will take will depend on the type of problem. We will also agree with you how you want to be kept informed about what we are doing to resolve things.

What can you do to help resolve things?

The vast majority of cases are dealt with without the need for court or other serious action. Usually we can deal with this by talking to people and perhaps issuing a warning letter.

In cases of neighbour nuisance, we will always ask if you have spoken to your neighbour about the issues first. This is often all that you need to do, although we understand that sometimes this is not possible or something you might feel comfortable doing.

We will discuss any actions you may need to take yourself. If necessary you may be asked to keep a record of incidents, but that’s not true in all cases. We sometimes need records where we might want to prove a particular nuisance is happening.