Universal Credit

Universal Credit is a new, single payment for people who are looking for work or on a low income. It replaces the following benefits (sometimes referred to as "legacy benefits"):

  • Income-based Jobseeker’s Allowance

  • Income-related Employment and Support Allowance

  • Income Support

  • Child Tax Credits

  • Working Tax Credits

  • Housing Benefit

The current position in Derby (updated 11 July 2018)

Universal Credit went ‘Full Service’ on 11 July 2018 for all new claimants including, single and couples with no children and families with a maximum of 2 children.

Derby City Job Centre is now located in The Council House, Corporation Street, Derby DE1 2FT.

Current ‘Live Service’ claimants will be migrated internally by the Department of Work and Pensions (DWP) to ‘Full Service’ in the next few months.

What can you do to prepare?

There are two main things you can do to prepare for Universal Credit.

Get Online – Universal Credit is designed to be claimed online. Your claim starts on the day that you submit it to the Department of Works and Pensions. If you do not have access to the internet, job centres have computers you can use. There are staff on hand to help you through the application process.

Sort out a budget – As Universal Credit will be paid in one single payment, you will need to budget. The Universal Credit Personal Planner can help you prepare for the changes that the new service brings.

Download more information about making your Universal Credit claim

How will Universal Credit be paid to me?

Universal Credit payments will be made directly to you each month. This means that instead of Housing Benefit being paid direct to us (DDH), it will be paid directly to you as part of your Universal Credit payment. You are then responsible for paying us for your rent. Find out more about our rent payments methods including setting up a Direct Debit.

What help can I get?

If you need support with budgeting , the Derby Homes Money Advice Team can help.

For free, impartial advice on:

  • debt management
  • help applying for benefits
  • money management, including bank accounts, budgeting and savings

To make an appointment contact us.

Once your Universal Credit claim is made we can help.

What Derby Homes can do for you?

  • Confirm details of your tenancy with the DWP.
  • Apply for an ‘alternative payment arrangement’ if you are in arrears
  • Sign up to My Derby Homes to access your rent account
  • Provide Money, budgeting and welfare benefit advice
  • Income Team members to discuss your account
  • Range of payment options

Remember once you’ve made your claim