Universal Credit

Universal Credit is a new single payment for people who are looking for work or on a low income.

It replaces:

  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance
  • Income Support
  • Child Tax Credits
  • Working Tax Credits
  • Housing Benefit.

Find out more about Universal Credit by reading these Universal Credit Frequently Asked Questions.

When will it be introduced?

Universal Credit will be rolled out to single new claimants only from Monday 25th January 2016 in Derby. 

What can you do to prepare?

There are two main things you can do to prepare for Universal Credit.

Get Online – Universal Credit is designed to be claimed online. Your claim starts on the day that you submit it to DWP. If you do not have access to the internet, job centres have computers you can use. If you are not confident using a computer, the job centre can tell you about local services that can help you.

Sort out a budget – As Universal Credit will be paid in one single payment, you will need to budget. The Universal Credit Personal Planner can help you prepare for the changes that the new service brings.

Download more information about making your Universal Credit claim

How will Universal Credit be paid to me?

Universal Credit payments will be made directly to you each month. This means that instead of Housing Benefit being paid direct to us (DDH), it will be paid directly to you as part of your Universal Credit payment. You are then responsible for paying us for your rent. Find out more about our rent payments methods including setting up a Direct Debit.

Find out more about your ‘Claim to Payment Assessment Period’.

What help can I get?

You can access Money Advice for budgeting support and tips. Derby Homes works with the Derby City Council’s Money Advice Team to deliver this service.

For free, impartial advice on:

  • debt management
  • help applying for benefits
  • money management, including bank accounts, budgeting and savings

To make an appointment contact us.

Once your Universal Credit claim is made we can help.

What Derby Homes can do for you?

Remember once you’ve made your claim

To see videos on Universal Credit follow the links below

What is Universal Credit?

This short film sets out how Universal Credit will help to make work pay, the support that claimants will get and what will be expected in return.

Learn more about Universal Credit - how it works and what it will mean for you.

Universal Credit: Managing Your Money

This short film introduces the support that’s available with Universal Credit to help you manage your money.

Claiming Universal Credit

This video features ‘James’ as he claims Universal Credit.