How we deal with rent arrears

Whilst there are many ways we can advise you or offer support if you fall behind with your rent, we must be clear about the action we take if you get behind with your payments.

If you do not pay your rent, we will:

  • Tell you how much you owe
  • Tell you how much you need to pay and what you need to do
  • Make sure you have all the help you need
  • Make a fair agreement with you to pay the money you owe

If you keep to your agreements with us, we won't take any further action.


Court orders and eviction

If you don't keep to any agreements, we will start to take action to evict you from your home. If we have to take you to court to get you to pay your rent, there will be additional court costs which you will need to pay on top of the rent money you owe.

In a typical year, we can carry out around 40-50 evictions because the tenants did not pay what they owed. We also get around 100 court orders directly relating to rent payments and arrears.

Some people think they will be given another house if they are evicted. This is not true.

If you are evicted for rent arrears, it could be classed as making yourself intentionally homeless. If this is the case, Derby City Council only have to provide temporary accommodation for 28 days. After this period, you will have to arrange your own accommodation.

Council housing is in high demend and ther are many applicants who would appreciate having a home.

Contact the Income Management Team as soon as possible if you cannot pay your rent or if you think you may run into debt problems at some time soon.