Claiming Housing Benefit

You can use the Housing benefit and council tax support claim form to claim Housing Benefit or Council Tax Support. The form will generate a unique claim reference number, which you should make a note of. It is also possible to part complete the form and finish at a later date (within one calendar month) if you do not have all the required information to hand.

Contacting Derby Benefits

Derby Benefits are based at the Council House.

Derby Benefits
Customer Service Centre
The Council House
Corporation Street

The opening hours are Monday to Friday 9:00am to 3:00pm. These times are for both telephones and for customers visiting the Council House.

Benefits and Council Tax advice services will be available by appointment only at the Council House. These can be booked in using the electronic booking system in the Council House, or over the telephone

If you want to make an appointment by phone, or if you have any claim enquiries:

01332 640444 for Derby Direct Benefit enquiries

01332 255116 for benefit enquiries by text-phone

Or you can email:

You can also take any claim proofs or report any changes in your circumstances, to any housing office.