Claiming Housing Benefit

You can use the Housing benefit and council tax support claim to claim Housing Benefit or Council Tax Support. The form will generate a unique claim reference number, which you should make a note of. It is also possible to part complete the form and finish at a later date (within one calendar month) if you do not have all the required information to hand.

For further information click here.

Contacting Derby Benefits

Derby Benefits are based at the Council House. The opening hours are Monday to Friday 9:00am to 3:00pm. These times are for both telephones and for customers visiting the Council House.

Benefits and Council Tax advice services will be available by appointment only at the Council House. These can be booked in using the electronic booking system in the Council House, or over the telephone

If you want to make an appointment by phone, or if you have any claim enquiries:

01332 640444 for Derby Direct Benefit enquiries

01332 255116 for benefit enquiries by text-phone

Or you can email:

Derby Benefits Team or email

You can also take any claim proofs, or report any changes in your circumstances, to your local housing office.

The National Minimum Wage (hourly)


21 to 24

18 to 20

Under 18
































The 'Living Wage' is being introduced from 1st April 2016 which means any worker over 25 will be paid £7.20 per hour.

If you currently claim Housing Benefit or Council Tax Support you will need to report your wage increase. You will need to provide your final wage slip at the old rate of £6.70 per hour, and your first wage slip of £7.20 per hour to show this.