Automated rent payments

We are currently unable to take automated payments for rent over the phone. If you need to make any payments, please use an alternative method. We apologise for any inconvenience caused.

Help and support

If you need help or support to read the Derby City Council - Allocations Policy‌ or use Derby Homefinder, click the headphone symbol in the bottom right-hand corner to access our accessibility tool.

The tool can change the language, read the text out loud, highlight the text line by line and has other functions which may help you use the service.

If you need further help or support, contact our Homefinder team.

Threatened with homelessness

If you are homeless or threatened with homelessness, you should contact us urgently. We will help you keep your home, where we can.