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Performance

In this section

  1. How we manage performance
  2. Social Housing Regulation
  3. Tenant Satisfaction Measures (measured by perception survey)
  4. Tenant Satisfaction Measures (generated from management information)
  5. Complaints performance

How we manage performance

Our performance measures reflect a mix of national regulatory measures, operational information and local priorities. This enables a balanced assessment of how Derby Homes is performing. 

The Tenant Satisfaction Measures (TSMs) as defined and required by the Regulator of Social Housing are performance measures that all registered providers must meet. The figures for Derby City Council and Derby Homes are published here.

Performance is regularly reported to Derby Homes Board and committees. Reports can be found by searching or navigating to current and past meeting documents on the Committee Management Information System (CMIS)Opens in new tab.

To ensure we're delivering high-quality services, we:

  • measure, monitor and take action against the Tenant Satisfaction Measures
  • listen to feedback we get from customers and staff
  • encourage a culture of excellence and continuous improvement
  • set and review meaningful targets
  • address poor performance in a positive and proactive way

Derby Homes' Delivery Plan

Our Delivery Plan sets out our strategic and operational targets, and how we will achieve them. It also takes into account our stakeholders’ interests and concerns. By outlining our priorities, we give clear direction to everyone involved in Derby Homes. We update this plan each year and then it goes to Derby Homes Board and the Council Cabinet for approval.

You can find our current Delivery Plan in our Policies and Documents section.

Delivery plan

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