Performance
How we manage performance
Our performance measures reflect a mix of national regulatory measures, operational information and local priorities. This enables a balanced assessment of how Derby Homes is performing.
The Tenant Satisfaction Measures (TSMs) as defined and required by the Regulator of Social Housing are performance measures that all registered providers must meet. The figures for Derby City Council and Derby Homes are published here.
Performance is regularly reported to Derby Homes Board and committees. Reports can be found by searching or navigating to current and past meeting documents on the Committee Management Information System (CMIS).
To ensure we're delivering high-quality services, we:
- measure, monitor and take action against the Tenant Satisfaction Measures
- listen to feedback we get from customers and staff
- encourage a culture of excellence and continuous improvement
- set and review meaningful targets
- address poor performance in a positive and proactive way
Derby Homes' Delivery Plan
Our Delivery Plan sets out our strategic and operational targets, and how we will achieve them. It also takes into account our stakeholders’ interests and concerns. By outlining our priorities, we give clear direction to everyone involved in Derby Homes. We update this plan each year and then it goes to Derby Homes Board and the Council Cabinet for approval.
You can find our current Delivery Plan in our Policies and Documents section.
Social Housing Regulation
Council and other social housing is regulated by the Regulator of Social Housing (RSH). This is an independent, non-departmental public body, sponsored by the Department for Levelling Up, Housing and Communities. They regulate registered providers of social housing to promote a 'viable, efficient and well-governed social housing sector able to deliver and maintain homes of appropriate quality that meet a range of needs. Read more at: Regulating the standards.
The current approach is one of co-regulation, with Board members and councillors being responsible for ensuring that housing providers are being managed effectively and meeting regulatory requirements. Landlords and providers must also support tenants to shape and scrutinise service delivery. This includes ensuring they have the information and opportunities to hold boards and councillors to account.
Registered providers we report on
Derby Homes manages and maintains Derby City Council's housing stock. The Council is classed as a 'large provider', owning a stock of more than 1,000 homes.
Derby Homes is also a Registered Provider and has its own housing stock of just over 100 properties for rent.
The Regulator of Social Housing’s Transparency, Influence and Accountability Standard requires all registered providers of social housing to collect and report annually on their performance using a core set of defined measures called the Tenant Satisfaction Measures (TSMs). For the purposes of reporting the TSMs, Derby City Council and Derby Homes are classed as a group structure and will be reported on a group basis.
When available, the Tenant Satisfaction Measures for all relevant social housing stock owned by Derby City Council and all subsidiary registered providers (including Derby Homes) will be published here.