Performance monitoring underpins Derby Homes’ framework in terms of reviewing progress regularly in achieving our priorities and delivering value for money. Early investigation of variances enables remedial action to be taken where appropriate.
The performance measures reflect a mix of national and local priorities and enables a wider assessment of how Derby Homes is performing. With a move away from nationally prescribed indicators, a greater focus has been placed on the local performance measures presented through the business planning process.
Performance is reported to the Operational and main Board and full details can be found on the Committee Management Information System (CMIS).
How we manage performance
We’re focus on continually improving the service we offer.
We do this by:
- listening to the feedback we get from customers and staff
- encouraging a culture of excellence throughout the organisation
- setting and reviewing meaningful targets
- addressing poor performance in a positive and proactive way
What is the Delivery Plan?
Our Delivery Plan sets out our strategic and operational targets, and how we will achieve them. It also takes into account our stakeholders’ interests and concerns. By outlining our priorities, we give clear direction to everyone involved in Derby Homes. We update this plan each year and then it goes to Derby Homes Board and the Council Cabinet for approval.