Rearrange or cancel an appointment
You can change or cancel a non-urgent appointment up to 24 hours before, by simply replying to your SMS appointment reminder or by calling us.
Gas and electric safety checks
You cannot cancel gas or electrical safety appointments, but should let us know if you need them rearranging. Faulty gas and electrics can be extremely dangerous. It’s very important you keep your appointment for you and your household’s safety.