Repairs and Maintenance

We want our tenants to live in safe and secure homes. We achieved the Decent Homes Standard in 2006 and we have a dedicated team responsible for maintaining properties to that standard. Derby Homes manage around 13,800 homes on behalf of Derby City Council. We have a clear, strategic goal for these homes: “To maintain all council housing at the ‘Decent Homes Standard’, and to deliver value for money and customer satisfaction.”

Information available

How to report a repair	Kitchens
Missed appointments	Bathrooms
Safety	Windows and external doors
Gas safety	Heating
Smoke alarms	Decoration
Improvements and alterations	Painting
Improvements we carry out	Solar panels
Cold weather advice

Repair Priorities

Our timescales for carrying out repairs have been agreed in consultation with our tenants.

This makes it possible for Derby Homes to provide an excellent level of service across all neighbourhoods. The timescales are set out below:

Emergency Repairs	Attend and make safe in two hours
Very urgent repairs	Complete within 24 hours
Urgent repairs	Complete within 5 working days
Non urgent repairs	Complete within 25 working days
Specialist non urgent repairs	Complete within 60 working days

The timescales for repairs allows Derby Homes to offer the following benefits to our tenants:

a greater certainty that we will be able to deliver the service within the agreed priorities, especially where work involves making non standard items