Help managing your tenancy
We all need help sometimes. This could be because we’ve had a major change in our lives or maybe we just don’t know how to cope with something we haven’t done before. At times like this, it can be easy to ignore our problems. which doesn’t help to deal with our issues.
If you are struggling to manage your tenancy, please get in touch with us. We may be able to offer help to ensure you can continue living in your home.
Help at the start of your tenancy
We can help new tenants to settle into their home during the first year. We complete a needs assessment with new tenants before they sign up to determine if they would benefit from help during the introductory period of their tenancy, which is a minimum of 12 months.
How we can help
We can help you:
- set- up on My Account, where you can see and manage your rent and repairs online
- understand your tenancy agreement and how to keep to it
- claim Universal Credit or Housing Benefit to cover the cost of your rent if you are eligible
- set up your Council Tax, gas, electric and water accounts
- by referring you to agencies that can provide low cost or free furniture
- sort out any problems with extra repairs that might be needed in your new home
- make sure you are getting all the benefits you are entitled to
- learn how to manage your money and any debts you may have
- access financial services and set up a bank account
- with any Welfare Reform issues by applying for Discretionary Housing payments
- by signposting you to employment training, upskilling or education opportunities
- deal with any problems you might have with neighbours or the area you live in
- by arranging any additional help for you if you need it, such as support from Social Services.
We work closely with organisations to make sure any potential problems are resolved early on.
We keep regularly in touch with tenants to support them with any problems they may have with their tenancy.
Help during your tenancy
We provide an Intensive Housing Management service for existing tenants who may be having difficulty in some aspect of their life and need help to understand their tenancy conditions and manage their tenancy.
We work closely with tenants who need to get back on track when breaching tenancy conditions. We provide different levels of assistance based on the individual’s needs.
When a referral is received, we will carry out an assessment with the tenant. We will discuss the tenant’s needs and agree an action plan in order to help resolve issues.
We work with internal and external agencies to help customers going through financial hardships, check benefit eligibility and help maximise income. We will signpost and refer to specialist support agencies where required and in agreement with the tenant.
The service is reviewed on a regular basis with the case being closed when tenancy issues are resolved.
If you know someone who would benefit from this service get in touch with us and we will investigate the tenants needs.