Services we manage

Services we manage

Derby City Council owned properties

Derby City Council delegate the management and maintenance of all the social housing properties they own to Derby Homes. Derby City Council retain overall responsibilities including:

• landlord and owner of properties
• responsible person for building safety
• overall responsibility to make sure services are in line with the requirements of the Regulator of Social Housing

Our responsibilities

Social housing responsibilities delegated to us include:

Tenancy management

• enforcing tenancy conditions
• supporting tenants to manage their tenancies
• collecting rent
• providing accessible services to tenants

Managing neighbourhoods

• dealing with anti-social behaviour (ASB)
• grass cutting and grounds maintenance to housing land

Building safety

• managing safety of homes and communal spaces

Repairs and maintenance

• repairs, maintenance, and improvements in homes and on estates
• facilitating adaptations to properties to meet the needs of the tenant

Performance

• gathering and publishing performance information and ensuring services meet regulation

Advice and engagement

• engaging with and listening to customers and communities
• providing money advice for tenants

Other housing responsibilities:

Homelessness and allocations of homes, including:

• managing the housing register and allocating homes
• managing the city’s approach to homelessness
• managing Mutual Exchanges
• managing HRA owned shared ownership properties and leasehold properties
• managing Council owned garages
• management of mobile homes parks
• management of Travellers' site

Leasehold management

• We directly provide services to leaseholders on behalf of the Council.

Derby Advice 

• Benefits and welfare rights advice for all Derby residents 
• Derby Advice training courses 

Derby Homes properties

Derby Homes is a Registered Provider and Investment Partner with the Regulator of Social Housing and has over 200 properties for rent which it owns in its own right. 

We have the same management responsibilities for these properties as we do for Council owned properties, but we are also the: 

• landlord and owner of properties 
• responsible person for building safety 
• overall responsibility to make sure services are in line with the requirements of the Regulator of Social Housing 

Other properties 

We have agreements with external landlords to manage and maintain their properties. These include: 

• Guinness-Northern Counties Housing Association 
• War Memorial Village Derby 

War Memorial Village Derby 

Derby Homes have been managing the properties of Derby's War Memorial Village since 6 May 2013. The village, located on Chellaston Road between Sinfin Avenue and Merrill Way, provides an important, unique service and has a lot of history attached to it. Most of the homes in the village are two-bedroom bungalows, although there are some houses, flats and one bed bungalows. Nine of the two bed bungalows were built with special facilities for people with mobility difficulties. 

More details are available through their website  - War Memorial Village Derby - providing housing for disabled veterans.