Delivering for Derby
Our mission
Our mission is to provide:
High-quality, fair and accessible services for people, homes and communities.
This supports the Council’s vision for Derby, which is to be:
Together we’re building a Derby to be proud of
Our values
Our core values are clear in everything we do, and how we operate. We expect our Board and employees to follow our core values, which serve as guidelines for our conduct and behaviour to help us achieve our mission.
Attitude
We embrace a culture that puts our customers first, adopting a practical and innovative approach to delivering our services.
Resilience
We adapt to changing situations, with a clear focus on prioritising what our customers need.
Co-delivery
We recognise the strength of effective partnerships.
Engagement
Customers are represented at every level of our organisation.
Equalities
We strive to understand and enable personalised solutions and meet the needs of our communities.
Excellence
We pride ourselves in striving for excellence.
Good Employer
We value our employees.
Integrity
We are open and honest and we aim to keep our promises.
Learning
We improve our services by listening to feedback and learning from others.
Value for Money
We manage our services efficiently, effectively and economically.
Work Safely
We prioritise health and safety for customers and staff.
Strategic objectives
The strategic objectives and related initiatives for Derby Homes are set out below. The initiatives form part of our Service Work Plans and the Consolidated Improvement Plan. Our progress against targets is monitored by Derby City Council, Derby Homes Executive and reported to the Derby Homes Board.
Objective 1
Service that puts our customers first
Objective 2
Quality homes and contributing to sustainable communities
Objective 3
Reducing homelessness and enabling access to affordable housing
Objective 4
Value for money is a consideration in everything we do
Delivering for Derby
Our work is aligned to the Council’s key outcome areas in the Council Plan 2025 – 2026. We will make a positive contribution in each of the following areas:
- Inclusive City
- Green City
- City of Growth
- Vibrant City
- Connected Council
- Regulation
Inclusive city
Putting people at the heart of everything we do.
Our contribution
We are well placed within communities, supporting some of our most vulnerable citizens to access opportunities helping them to unlock their individual potential.
Green City
Promoting a sustainable Derby for future generations
Our contribution
We will work together as a city to tackle the climate change emergency, promoting more sustainable ways of living, in particular aiming to make our homes, greener, warmer and more affordable for our tenants.
City of growth
Creating a modern city with skills, jobs and homes for the future.
Our contribution
We will continue to support individuals through our successful apprenticeship scheme, working with schools and colleges to promote this as an opportunity of choice. Working with partners we will encourage opportunities for our tenants to enter employment and training.
Vibrant city
Reimagining our city with culture and diversity at its heart.
Our contribution
We will work with our partners to ensure that culture is accessible to all our communities and encouraging our offer to be reflective of our citizens needs and desires.
Connected Council
Collaborating to deliver efficient, integrated and accessible
services.
Our Contribution
Our enabling program of ‘working smarter’ will be the focus on our
improvement and transformation activities.
Regulation
Well-managed services, in line with social housing regulation.
Our contribution
The Regulator of Social Housing’s Consumer Standards outline four key areas which Derby Homes will focus on to ensure compliance