This accessibility statement applies to the Derby Homes website, www.derbyhomes.org.
This website is run by Derby Homes Limited, an arm's length management organisation (ALMO) created by Derby City Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts using ReachDeck
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- listen to most of the website using a screen reader (either ReachDeck as provided on every page, or the most recent versions of JAWS, NVDA and VoiceOver)
We are working to make the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website?
Some parts of this website may not be fully accessible, such as:
- you cannot modify the line height or spacing of text
- most older documents (such as PDF and Microsoft Word documents) are not fully accessible to screen reader software
- many links may not describe their purpose
- in page buttons may not announce their function to screen reader software
- some video content may not have captions
- some of our online forms may be difficult to navigate using assistive technology
The what we're doing to improve accessibility section details how we plan to resolve the above issues.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please let us know through the contact details provided on the site in question. If you cannot find such details please let us know through our website feedback form.
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We are signed up to the Deaf and Hearing Impaired People’s Commitment.
We can arrange a British Sign Language (BSL) interpreter on request and we also use Sign Video so you can call us. Some key services are accessible by mobile phone so Deaf people can text us and also by Relay UK.
We have hearing loops in our meeting rooms, in reception and our café area. We also have visible emergency alarms.
Find out how to contact us on our contact us page.
Technical information about this website’s accessibility
Derby Homes is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.
Non-compliance with the accessibility regulations
We have recently launched a new website with wide-ranging accessibility improvements and will shortly be auditing this to highlight any non-compliance with the accessibility regulations.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. We plan to ensure any such documents created after September 2020 are accessible by design, or provided as HTML.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix PDFs that could be republished as HTML, as in these examples we will in the future work to convert them to HTML pages of the website.
Any new PDFs or Word documents we publish will meet accessibility standards.
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
We are committed to providing the most accessible experience possible through our websites and we care deeply about achieving this. We are working hard to audit accessibility of all of our websites and will publish a roadmap as soon as we have fully audited our online estate. We aim to launch a new website in early 2021.
Preparation of this accessibility statement
This statement was prepared on 18 September 2020. It was last reviewed on 18 March 2021.
Testing and audits are carried out internally by the Derby City Council web team, using a combination of manual testing and semi-automated testing software, including:
To decide upon samples of pages to test for accessibility we considered analytics data around the most popular pages, in addition to choosing pages to represent each main section of a website, and each of the main content templates.