Coronavirus information and advice
Home SafetyChoose a topic from the list below:
- Your Tenancy
- Paying your rent or service charge
- Claiming Housing Benefit
- Anti-social Behaviour
- Introductory tenancies
- Helping you manage your home
- Repairs and Maintenance
- Home Safety
- Gas Safety
- Cold Weather Advice
We want our tenants to feel comfortable safe and secure in their home. When we carry out work, we take all necessary precautions to protect our tenants, leaseholders and the public. We’ve been awarded the RoSPA President's Award which demonstrates our commitment to health and safety in the workplace and to our service users.
When we carry out work, we take all necessary precautions to protect our tenants and the public. We have a 'safeguarding policy' and will not work in a property where there is an unaccompanied child. We regularly inspect and monitor the standard of work our contractors do, and make any necessary changes or improvements. We also have an independent company that do quarterly audits.
For extra security, comfort and peace of mind we provide:
- a programme in place to survey all our properties for asbestos.
- stair lifts
- fire equipment in communal spaces
- individual and communal door-entry systems. Many of these are vandal resistant with a video handset and lock-release button for the main door
- CCTV systems - these cameras enhance community safety by detecting crime and providing evidence for court proceedings, if necessary
- emergency call systems
- we also maintain burglar and smoke alarms
- gas safety checks
For more information on crime prevention, including cyber-crime, go to Derby City Council's crime prevention page.
Scams and bogus callers
For your own safety and peace of mind, we suggest that you always ask any caller for proof of their identity (they should all carry ID cards). If you have any doubt, ask them to wait whilst you call their office to check.
Bogus callers may come to your house and give you a false reason for their visit. This can include rent collection, repair work (electrical, locks, guttering etc) tree work or any number of fake scenarios.
If you aren't certain whether or not a phone call or visit claiming to be from us is genuine, you can always contact us and we will be happy to help.
Always ask for ID
Remember, all our trades staff should be wearing a uniform and carrying ID. We will never ask for any payment from you at your door.
If you feel threatened or unsafe, you should contact the police (Derbyshire Constabulary). For more advice about scams, have a look at the Derby City Council Trading Standards web page.