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Replacement door entry fobs

Stolen door entry fobs

If you have had your door entry fob stolen and produce a crime reference number, you will not be charged for a new one. If you cannot provide a crime reference number, you will be charged for a replacement.

Lost, damaged or extra door entry fobs

If you have lost a door entry fob, accidentally damaged it or just need an extra one, you will have to pay for a new fob.

How to order a door entry fob

  1. Pay for your door entry fob online at Derby Direct to You or in person at The Council House
  2. Send proof of your payment to key.fob@derbyhomes.org
  3. We'll contact you when your new door entry fob is ready to collect

Replacing faulty door entry fobs

If your door entry fob is faulty, we will replace it free of charge. To replace a faulty fob, contact key.fob@derbyhomes.org

Note: If you do not return your faulty door entry fob, you will be charged for a new one.

Stolen door entry fobs

If you have had your door entry fob stolen and produce a crime reference number, you will not be charged for a new one. If you cannot provide a crime reference number, you will be charged for a replacement.

Lost or extra door entry fobs

If you have lost a door entry fob, accidentally damaged it or need an extra one, you will have to pay for a new one.

How to order a door entry fob

  1. Pay for your door entry fob online at Derby Direct to You or in person at The Council House
  2. Send proof of your payment to the Leasehold Team
  3. We'll contact you when your new door entry fob is ready to collect

Replacing faulty door entry fobs

If your door entry fob is faulty, we will replace it free of charge. To replace a faulty fob, contact Leasehold Team

Note: If you do not return your faulty door entry fob, you will be charged for a new one.