If you haven't updated your details recently, you may be contacted by an independent research company on our behalf to get this information from you.
We will contact you by email or letter if you will be contacted by them. We'll also let you know what to expect including the name of the company and how to check if the person contacting you is who they say they are.
Why we’re doing this
The Regulator of Social Housing wants landlords to have a better understanding of residents and their needs.
It’s important that we know who lives in your home, whether you need additional support, and how to contact you. This helps us provide services that meet your needs.
What happens with my information?
All information is collected and stored in line with our privacy policy
If you tell us as part of the survey that you or someone in your household has a support need that may need us to deliver services differently, we'll contact you to talk about reasonable adjustments.
What if I don’t want to take part?
The survey is optional, if you don't want to take part, please email qualityandinclusion@derbyhomes.org us to let us know.