Thank you to all those who have taken the time to update us on your household circumstances and to advise us of disabilities, health issues and support needs of those in your household. Where we have received this information, we are now considering whether there are any changes (reasonable adjustments) we can make to our services to make them more accessible.
About you: Household survey
If you haven’t yet provided this information, please complete the ‘About You household survey’ or contact us to discuss it over the phone.
Once you have provided this information, we will be in touch with you to discuss the kinds of reasonable adjustments you might need. We can’t promise to do everything that you would like us to, but we will always consider any request we receive and assess whether it would be reasonable for us to deliver them.
Some examples of the changes we can make include:
- Giving a bit more time for you to answer the door if you have mobility difficulties.
- Arranging non-urgent appointments at times that fit around school runs or medical appointments.
- Making sure heating repairs are prioritised if someone in your home has a health condition that could be affected by the cold.
If you need us to consider physical modifications to your property, such as things like handrails, ramps and stairlifts, you will need to follow our Adaptations procedure.