Repair Responsibilities

Major Works and Improvements

In addition to your annual service charges it may be necessary for Derby Homes to undertake some major works or improvements to your block.

Major Works and improvements could include:


  • Roof Renewal
  • Re-pointing
  • Replacement Door Entry System
  • Internal or External Communal Painting


When we are proposing to carry out any major works or improvements to your block we will consult with you according to Section 20 of the Landlord and Tenant Act 1985 (as amended by section 151 of the Commonhold and Leasehold Reform Act 2002)

We must consult with our leaseholders when we propose any major works or improvements to their block where the total cost of these works will exceed £250.00.

We must also consult with our leaseholders when we are proposing to enter into a long-term agreement with a company where the annual charge to any one leaseholder for that service exceeds £100.00.

The length of the consultation process and the number of notices sent will depend on the type of works that are considered necessary and the contract agreements that are in place.

If we do not consult with our leaseholders according to Section 20 of the Landlord and Tenant Act 1985 (as amended by section 151 of the Commonhold and Leasehold Reform Act 2002) we are limited to recharging a maximum of £250 for any major repair or improvement and £100 a year for a long term agreement.

Repair Responsibilities

Derby City Council repair responsibilities include:


  • The main structure of the building, foundations, roof, walls, communal doors and communal areas
  • Cisterns, tanks, drains, gutters, pipes and wires – except those that are for your sole use in your flat
  • Communal areas and items such as communal lighting, corridors, door entry systems
  • Repainting common areas


To report a communal repair, please contact our Customer Service Team.

Your repairing responsibilities include:

  • Internal repair and decoration of your flat
  • Window glass
  • Television points
  • Window catches, letterboxes and locks
  • Plasterwork
  • Servicing your own gas appliances by a registered gas safe engineer on a yearly basis
  • Electrical repair checks to be carried out by a registered and qualified electrician such as NICEIC
  • If cleaning is carried out within your block you will pay your proportion of the cost of the cleaning through your annual service charges. Some blocks may choose to do their own cleaning so you must take your turn in ensuring that the communal areas are kept clean and tidy.

Right to Enter

Derby City Council has a right to enter a Leaseholders Flat after giving reasonable notice except in the case of an emergency, where access may be needed immediately – to carry out repairs as part of its responsibilities for the rest of the block. For example, to stop a leak that is affecting other properties. The Council has a right to recover the cost of carrying out such repairs from the leaseholder.

Where emergency access is required to an empty flat, a member of staff will attend the break-in or the Police will be notified. The Leaseholder will receive written notification of the work carried out.


If you would like to alter the appearance of your flat in any way, for example replacing windows and doors, you must first get permission from the Council. Please put your request in writing and send this to the Leasehold Manager. If we agree with your proposal we will confirm our decision in writing and you will be issued with a permit giving you permission. It may also be necessary to obtain Planning or Building Control Approval for major alterations.