Advice if you are homeless

Derby Homes delivers the homeless service for Derby City Council. If you are in housing difficulty or homeless, we may be able to help.

Unfortunately there is a shortage of housing across all sizes and tenure types in Derby, but we hope the information here may help you in trying to find a solution. It is important you are realistic about the type of accommodation you may be able to access and the areas of the city in which it may be available.

We have a focus on preventing homelessness and if you already have somewhere to live we will try to help you stay there. 

In this section, you also find a number of pages and downloadable guides on homelessness if you are in a particular situation, such as:

These "housing pathways" may be helpful if the circumstances apply to your situation.

What can I do if I am homeless or threatened with homelessness?

Our priority is to try and prevent you from becoming homeless. We will work with you and any relevant agencies to stop you from losing your home so that you can stay where you are. Please contact us using the contact numbers listed above for office hours or email us at

Housing Options services available include:

  • housing advice
  • help for homeless people
  • access to emergency and hostel accommodation in Derby

If you are currently homeless

  • Call us on 01332 888777 between 8.30am and 5.00pm, Monday to Friday
  • Outside of these office hours call 01332 786968


Advice from other agencies

If you are worried about paying you rent or mortgage, Shelter can provide advice to help prevent problems getting out of hand. Contact Shelter on:

You can also contact Direct Help and Advice (DHA):