Contact Us

Head Office

Derby Homes
Floor 3
Council House
Corporation Street

Customer Service Team

Telephone: 01332 888777*


From 26 January 2015, the Customer Service Team opening hours will change as part of a 3 month trial.

The current opening hours are 8am to 8pm Monday to Friday and 9am to 12pm on a Saturday, the new opening hours will be 8am-5pm Monday to Friday and we will be closed on Saturday mornings.

A review of our opening hours identified that demand for our service after 5pm and Saturday mornings is considerably lower compared to other times of the week. This change means that we will have more Customer Service Advisors available at busier times to help you with your query.

If you have an emergency situation outside of the new opening times you can call Derby Carelink on 01332 642202. Click here for more information on Carelink.

*All calls to Derby Homes will be recorded for training and monitoring purposes.

Contact us online

Use online forms to contact us with requests, comments, complaints or compliments. 

Text Messages

Please note that if you send us a text, or reply to a text that we have sent you it will cost you your normal standard message charge. You should check with your network provider for more information on these charges.