How we manage performance

At Derby Homes, we’re focused on continually improving the service we offer.

We do this by:

  • listening to the feedback we get from customers and staff
  • encouraging a culture of excellence throughout the organisation
  • setting and reviewing meaningful targets
  • addressing poor performance in a positive and proactive way.

What is the Delivery Plan?

Our Delivery Plan sets out our strategic and operational targets, and how we will achieve them. It also takes into account our stakeholders’ interests and concerns. By outlining our priorities, we give clear direction to everyone involved in Derby Homes. We update this plan each year – Derby Homes Board and the Council Cabinet then approve it.

You can read a copy of the 2016/2017 Delivery Plan by downloading a copy from this page.