Christmas and New Year 2018 Service Information and Opening Times

Derby Homes’ offices are closed for Christmas and New Year

Offices and phone lines close at 4:30pm on Friday 21 December 2018 and reopen as normal on Wednesday 2 January 2019.

Emergency repairs telephone service

For Christmas Eve and the working days between Christmas and New Year, we’re running a telephone only service for emergency repairs on our usual number, 01332 888777 (8am – 5pm):

  • Monday 24 December
  • Thursday 27 December
  • Friday 28 December
  • Monday 31 December

Outside of these days and times, you will be directed to our usual, out-of-hours number, Carelink: 01332 642202.

You can still report non-urgent repairs at any time using My Account.

Emergency housing if you are homeless

A limited emergency service will operate from The Council House on the same days. For Housing Advice, you can visit the Council House or call 01332 640085 between 9am – 5pm. Outside the above days and times, call Careline on 01332 786968. You can also se our page: Advice if you are homeless.

Our outreach team (REST) will also be working out and around Derby on 22, 24, 27, 28, 30 & 31 December, providing support to anyone found to be rough sleeping and arranging access to emergency accommodation.