Christmas and New Year 2018 Service Information and Opening Time

Here are our Christmas and New Year opening hours and arrangements for emergency repairs and housing.


Derby Homes’ offices will be closed for Christmas and New Year.

Current Tenants

Offices and phone lines close at 4:30pm on Friday 22 December 2017 and reopen as normal on Tuesday 2 January 2018.

For emergency repairs only during this time, call 01332 888777. You can still report non-urgent repairs at any time using My Tenancy Online.

Emergency housing if you are homeless

A limited emergency service will operate from The Council House on 27, 28 and 29 December. Call 01332 640085 (8:30am – 5pm) on these days.

For all other days over Christmas, call Careline on 01332 786968 (5pm Friday 22 December 2017 to 8:30am Tuesday 2 January 2018).

If homeless or threatened with homelessness, find out more information on the Derby City Council Housing advice web section  

This entry was posted on Friday, December 15th, 2017 at 3:38 pm