Intensive Housing Management Service

The Intensive Housing Management Service is a time limited free service available to all Derby Homes tenants that need help to maintain their tenancy.  Intensive Housing Management Officers are based in each of our Local Housing Offices and work closely with Housing Officers and Income Officers.

Launched in April 2014 the service provides advice and assistance to tenants so that they are able to understand and comply with their tenancy conditions.   For example, keeping your home and garden in good order or perhaps struggling to budget and maximise your income.

Feedback received from users of the Intensive Housing Management Service to date has shown that the vast majority are very happy with the help they have received.

Case studies

Mr George was referred by his Housing Officer to the Intensive Housing Management Service as he had recently downsized from a 2 bedroom Derby Homes property to a one bedroom property in another area of the city.

The Housing Officer was concerned as Mr George had difficulties with alcohol misuse, debts, and re-charges due to damage at his previous property. He needed help with his welfare and housing benefits and also did not have the funds to purchase a washing machine or curtains.

The Intensive Housing Officer worked with Mr George and helped him to manage his debts and develop budgeting skills. A payment plan was set up to clear the recharges and welfare and housing benefits were informed of the change of address. A successful application was made to a charitable trust to obtain a washing machine. We were able to provide curtains free of charge from our recycling scheme.

After a 3 month period of assistance Mr George’s Intensive Housing Management case was closed as he was independently managing his tenancy and reducing his debts.

Miss Childs was referred to the service by her Housing Officer. Her disabled aunt had been living with her elderly grandparents. Following their deaths, Miss Childs moved to a larger property so that her disabled aunt could come to live with her and her baby daughter.

Miss Childs had been settled in her smaller property and found the changes difficult financially and emotionally. She was struggling to decorate and furnish her new home whilst caring for her aunt.

The Intensive Housing Officer worked with Miss Childs to make the property safer for her aunt. A successful application for carpeting for the stairs was applied for through a charitable trust fund. Adult Social Care were contacted and asked to complete a needs assessment with Miss Childs’ aunt and she was able to receive respite care for one day a week giving Miss Childs a regular break from her caring responsibilities. With assistance Miss Childs successfully applied for Carers Allowance and tackled her debts. There were outstanding repairs at the property and these were reported and addressed. In particular the kitchen was plastered allowing Miss Childs to clean, decorate and tidy the area.

After a short period of help Miss Childs was able to manage independently and the Intensive Housing Management case was closed.

If you feel you would benefit from some extra help please contact our Customer Service Team on 01332 888777. They will be able to give you advice and put you in contact with your Housing Officer to discuss a referral to the Intensive Housing Management Service if appropriate.