Customer Engagement and Community Development Team

Where to find us?

Derby Homes
The Hub
839 London Road
DE24 8UZ


We’re located in ‘The Hub’ building on the Derby Homes site, which is opposite Wickes DIY store and next to Lakeside Community Primary School.

Opening hours

8.30AM - 5PM Monday to Thursday
8.30AM - 4.30PM Friday

You don’t need an appointment to drop in and see us. If you want to have a chat about volunteering, booking one of community rooms, or need access to a computer, simply come along and one of the team will be happy to help.

What is Customer Engagement and Community Development?

Customer Engagement
‘Listening to you, learning from you’.

Customer Engagement is about listening to the views of people that are receiving Derby Homes services, and responding to ensure we deliver the services customers need.

We measure views on our services through our ongoing Customer Survey.

Last year we delivered the ‘Doorstep Campaign’. Staff from across the organisation carried out 1,937 face-to-face customer surveys, engaging with tenants out on our local housing estates.

We have incorporated the feedback and trends shown in this survey data to form our new local Customer Priorities.

We support other teams within Derby Homes such as the Anti-Social Behaviour and Tenancy Sustainability teams to consult with customers so that they can improve the services they deliver to you.

Engaging with young people

Youth Board

It’s important to make sure young people have a say in the way Derby Homes is governed. We work with the Council to run our own Youth Board. Members are young people living in our properties aged 11-19. They are involved with making decisions on Derby Homes services that children and young people use or could benefit from.

Mash Up and Enthusiasm

We recognise the importance of reaching out to younger people living on our estates. To do this, we work in partnership with Mash Up and Enthusiasm who are experts engaging with young people.


Customer Voice

We facilitate and support the Customer Voice, an independent group of tenant and leaseholder volunteers who review Derby Homes services and give recommendations to our Operational Board.

Community Rooms 

We manage 22 community rooms across the city; the rooms all have disabled access, toilet and kitchen facilities along with WiFi access and tablets. They are free to hire for not for profit community events.

We’re currently working on renovation project to modernise all of our rooms. New furniture will be arriving at the rooms in 2019/2020. The tables will be tilt-top, and wheeled, meaning they are easy for one person to move and fold away, maximising the available room space, chairs will be comfortable yet stackable.

The spaces will be fit for multi-purpose; they could be used for a dance class in the morning then easily and quickly re-positioned for a lunch club or a meeting in the afternoon.

Want to set up your own event at a Community Room?

We can help support you getting started, for example, if you’d like to run a lunch club, we can make sure you have all the kitchen equipment you need and offer a start-up grant to cover initial food, and tea coffee costs.

We can also help promote your event, getting the word out amongst local residents and the community.

Don’t have the skills or confidence?

Don’t worry. We work closely with partners such as Community Action Derby who can offer you advice, support and free training to increase your confidence and skills.

Trainings they offer cover topics such as:

  • Introduction to managing a group
  • Managing your group money
  • Introduction to fundraising

Community Development

Community Development starts with the issues that residents in communities identify as important to them.

We help develop community skills and confidence so that people can have more influence on issues that affect their lives.