Customer Consultations

We want to make it easier for you to give us feedback and insight on our services and policies. We’ve developed a customer consultation plan called ‘Your Service, Your Say’. This will give you the opportunity to help shape our policies, and it ensures that the services we deliver are fair, accessible, and put you first.

We consult on a wide range of subjects and issues. This helps us guarantee that any improvements we make to our policies and service put take your views and experiences into account. We’re especially interested to hear from you if you’ve had direct experience of a particular service and can give us feedback based on what you thought of it. Was the policy clear? Did you have any particular difficulties?

We publish consultations regularly, whenever there’s a policy review that could use some input from you or where a proposed change to a service might have an impact on you.

There are no current consultations.

Recent Consultations

  • Leaseholder Policy (new)
  • Domestic Abuse Policy (review)
  • Crowding and Space Hazards (review)
  • Pets Policy
  • Discretionary Allocation Policy
  • Home Release Policy
  • Rechargeable Repairs Policy

The final policies and reports for all consultations can be found in the papers for our Operational Board, available on our Committee Meeting Information Site. We also report on the outcomes of consultations in our newsletter.

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