Get Online Incentive Scheme


Thousands of you are already online, managing your tenancy, making payments, reporting repairs and submitting enquiries. At the same time, many more of you are also acting responsibly by paying your rent, looking after your homes and generally being a good neighbour. 

We are encouraging more people to use online services. Doing things online is every bit as reliable, and in many cases offers a better service than when you phone us. Online services are also are available 24 hours a day, not just during normal office hours.

Between 2017-2019 you have the chance to qualify for a one-off £100 credit to your rent account.

There are three simple steps:

  • Manage your tenancy online
  • Pay your rent
  • Be a responsible tenant and good neighbour

    To get notified when the full terms and conditions become available, make sure you are registered at

    Payments will be credited to qualifying rent accounts around the last week in April 2019. If you think you should have qualified in the scheme and would like to appeal our decision, you can only do so until Friday 31 May 2019.