Contact Us Online

We will only be accepting Emergency Repairs from 8am, Friday 13 October to 8am, Monday 23 October.

On Friday 13 October, we’re switching over to a newer version of the computer software we use to manage the 13,000+ properties we look after. During the switch-over there will be a period of “down-time” which will cause some minor disruption to our services. You can still submit queries on the forms below, but they will not be dealt with until after the period of reduced service. 

Read More Here.

You can use this online form to contact us with a request, comment, complaint or compliment. Select one of the options below to get in touch.

We will treat all information provided in confidence and in accordance with the Data Protection Act 1998. It will be used for the purpose of managing your tenancy. We may need to share it with other departments or organisations for a similar purpose. These include Housing Benefits, Derby Homes local housing offices, housing associations, Council Tax, The Benefits Agency, Probation Service, Police, Social Services and other local Councils. It may also be used for the prevention and detection of fraud or public fund misuse. It may be shared with other public bodies including the Cabinet Office (the successor to the Audit Commission) for a similar purpose. We may share your information with other housing providers or organisations for research purposes.

I would like to:

General Enquiry/other

Use this form if you have a general query about one of our services.

Please include as much as you can. The more you tell us, the easier it will be to deal with your enquiry.

  • Have you complained about this before?

  • Type of claim











  • Anytime 9-12 1-5
    Monday
    Tuesday
    Wednesday
    Thursday
    Friday
  • If you need help completing this form, call the Derby Homes Customer Service Team on 01332 711000.