Contact us

For the majority of repairs or other queries, it’s easier and quicker to do things online. This can easily be done through our website or by email. We then schedule any work or visits when it’s convenient for you and deliver our services in a more cost effective way. You'll also have a record of your contact with us.

As a general rule, you should only need to telephone us if you have an urgent issue, an emergency or if we have asked you specifically to call us.

What’s the best way to contact Derby Homes?

General information

You should be able to find the answer to most questions right here on our website. This should be your first stop to help you with any general queries you have about your tenancy and our services. You can even read public reports from our board meetings! Follow us on Facebook or Twitter for up-to-the-minute information.

Requesting services (non-urgent)

Contacting us online means you can do it in your own time, without having to call us. My Tenancy Online lets you check the important things to do with your tenancy, like rent and repairs. For everything else, use the web forms on our website or email us.

Calling us directly

You should really only need to call us if you have an urgent repair, if there is an emergency or if you’re unable to use our website for some reason.

Urgent repairs

These include things like total or partial loss of services (electric, gas, water); unsafe electrical sockets or fittings; blocked toilet, sink, bath or basin (with no others available); leaks, a loose handrail; and unsecure windows, doors or locks or where a door entry phone is not working.

Urgent Housing Advice

This includes things like discussing rent arrears, payment agreements, benefits advice and court action/evictions, but also more serious anti-social behaviour and things that mean your tenancy may be at risk.

Offices open to the public

Council House Booth 26 (Housing Options enquiries only from October 2018)

Derby City Council

Council House

Corporation Street

Derby DE1 2FS

Monday to Friday, 9 am to 12 noon


Allenton Housing Office

Bingham Street


Derby DE24 9BS

Monday to Friday, 9 am to 12 noon


Sussex Circus Housing Office

Sussex Circus


Derby, DE21 6YF

Monday to Friday, 9 am to 12 noon


Correspondance Addresses (not open to the public)

Brook Street Office

Parker Street

Derby, DE1 3HX

Sinfin Office

Shakespeare Street


Derby, DE24 9HE


Stockbrook Street Office

Stockbrook Street

Derby, DE22 3WH


Head Office

Derby Homes Ltd

839 London Road

Derby, DE24 8UZ

Text Messages

Please note that if you send us a text, or reply to a text that we have sent you it will cost you your normal, standard message charge. Check with your network provider for more information on what their charges are.

0345 600 1982 (Automated payments)
24 hours a day, 365 days a year

01332 888 777 (Urgent Enquiries)
Monday to Friday – 8am to 5pm

01332 888555 (Minicom)
01332 888787 (Fax)
All calls to Derby Homes will be recorded for training and monitoring purposes.

01332 642202 (Out of Hours Emergencies Only)

Registered Office
Derby Homes Ltd
839 London Road
DE24 8UZ

Company Number 4380984
A company limited by guarantee
Registered in England and Wales

Derby Homes is registered with the Financial Conduct Authority (FCA)
Licence No. 774308