-
Our Services
Choose a topic from the list below: - Your Tenancy
- Golden Goodbye Scheme
- Paying your rent or service charge
- Direct Debit
- Standing Order
- Direct Payment
- Pay Online or by phone
- PayPoint and The Council House
- Problems paying your rent
- If you don't pay your rent
- Rent Free Weeks
- Claiming Housing Benefit
- Housing Benefit Surgeries
- Deductions
- Antisocial Behaviour
- Noise Nuisance
- Hate Crime
- Support available if you are experiencing Hate Crime
- Being a good neighbour
- Contact Streetpride
- Examples of ASB
- Derby Homes Community Trigger
- Frequently Asked Questions
- Introductory tenancies
- Helping you manage your home
- Tenancy Sustainment Service
- Intensive Housing Management Service
- Supporting people with mental health problems, physical & learning disabilities
- Repairs and Maintenance
- Report a repair
- Missed appointment schemes
- Improvements and alterations you can do
- Improvements we carry out
- Pest Control
- Fencing
- Home Safety
- Fire Safety
- Gas Safety
- Smoke Alarms
- Cold weather advice
- Furnished Tenancy Scheme
- Living in flats
- Communal Areas in Flats
- Mobility Scooters and Flats
- Noise Nuisance in Flats
- Estates Pride
- Neighbourhood Working
- Estate Management
- Energy advice
- Fraud
- Leaseholders
- Service Charges
- Repair Responsibilities
- Leaseholder Focus Group
- Selling or Subletting your Leased Property
- Leasehold Management: Frequently asked questions
- Parking Permits
- Pets
- Library
- Community Development
Associated Library documents
View Document
View Document
Useful links
More organisations (True Vision)
Useful contacts
In an emergency (Police)
Call 999
Non-Emergency (Police)
101
01332888777
Crimestoppers
0800555111
Report an incident to Derbyshire Police
Stop Hate UK
0800 138 1625
Hate Crime
We take a zero tolerance approach to hate crime and have procedures in place for dealing quickly and effectively with complaints. As well as offering a third party Hate Crime Reporting and Signposting Service, we work with Stop Hate UK and the Derbyshire Police Crime Commissioner to ensure housing has a strong role in tackling hate crime in Derby. We sit on the Countywide strategic hate crime steering group and contribute to the hate crime strategy for the Derby and Derbyshire.
Definition of a hate incident:
‘Any incident, which may or may not constitute a criminal offence, which is perceived by the victim or any person, as being motivated by prejudice or hate.’ Office for Criminal Justice Reform
Our approach to Hate Incidents
We class all hate crime as Category One incidents and we respond within 24 hours. We fully recognise Alternative subcultures in our definition and incidents relating to subcultures are fully included in our Hate Crime Reporting and recording process.
A hate crime or incident is any behaviour you think was caused by hatred of:
- race
- sexual orientation
- gender identity
- disability
- religion or faith
- altenative subculture
It can include name calling, graffiti or writing, attacks or violence, or damage such as to your house or car, arson or fire.
Reporting hate crime in Derby
Everyone has the right to live without fear and harassment. It's really important that you report a hate crime or incident whether you have been a victim, a witness, or you are reporting on behalf of someone else.
The police
You can speak to the Police in confidence. You don't have to give your personal details, but if the police cannot contact you, this limits the investigation and ability to prosecute. You can contact the local police, either by telephone, SMS text messaging for Deaf People or by visiting the local police station.
Crimestoppers
You can also contact the police anonymously through Crimestoppers on 0800 555 111.
Stop Hate UK
Stop Hate UK is one of the leading national organisations working to challenge all forms of Hate Crime and discrimination, based on any aspect of an individual’s identity. Stop Hate UK provides independent, confidential and accessible reporting and support for victims, witnesses and third parties.
This is a 24-hour free phone service for victims and witnesses. Stop Hate UK is totally independent of the police and will not pass on callers details without your consent. If a caller wishes though, Stop Hate UK will report the incident to the police for you.
True Vision
This is a national police campaign aimed at raising awareness of hate crime, specifically in relation to transgender, sexuality, race and religion or belief. True Vision have an online reporting site run by the police in England, Wales and Northern Ireland. You can report Hate Crime via www.report-it.org.uk
Third party hate crime reporting though Derby Homes
If you experience a hate incident, we can report it on your behalf and give you advice and support. Third party reporting centres exist all over the UK to give you a way of reporting incidents other than going to the police. This means local agencies are better at sharing information as reporting is standardised, but more importantly, it means there are more opportunities and places to report hate crime.