Customer scrutiny

In order to ensure that we deliver fair, tenant-focused services, we ensure that our customers are directly involved in scrutinising and evaluating us.

The Customer Voice is a group of volunteers, made up of Derby Homes’ tenants, who play a key role in making sure Derby Homes offers the best service. They work with us by scrutinising services and report to the Operational Board on how these services could be improved.

Members of the Customer Voice receive ongoing training and support to ensure they understand the services offered by Derby Homes and how they affect tenants throughout the city.