Surveys and consultations
We want to make it easy for you to give us feedback and insight on our services and policies.
We measure views on our services through our ongoing Customer Survey.
We collect satisfaction data from customers, which is published on a quarterly basis and used to help us work out where we need to improve. We also carry out a major citywide survey every three years, speaking with more than 2000 tenants, that we use to inform our strategy and Local Customer Priorities.
Our customer consultations give you the opportunity to help shape our policies, and it ensures that the services we deliver are fair, accessible, and put you first.
We publish consultations regularly, whenever there’s a policy review that could use some input from you or where a proposed change to a service might have an impact on you. We’re especially interested to hear from you if you’ve had direct experience of a particular service and can give us feedback based on what you thought of it. Was the policy clear? Did you have any particular difficulties?
The final policies and reports for all consultations can be found in the papers for our Operational Board, available on our Committee Meeting Information Site. We also report on the outcomes of consultations in our newsletter.
We have set-up a 'virtual panel' to enable more customers to be able to review and offer constructive comments on a range of our service areas. Once you sign up, you can us give feedback on as many areas as you like, and your views will go directly towards improving our services. Use the form below and choose whatever interests you. When we are consulting or inviting customer involvement in some way, we'll let you know via email.