Performance
How we manage performance
Our performance measures reflect a mix of national regulatory measures, operational information and local priorities. This enables a wider assessment of how Derby Homes is performing.
Performance is also reported in regular reports to Derby Homes Board and the Operational Board. Reports can be found by searching or navigating to current and past meeting documents on the Committee Management Information System (CMIS).
To ensure we're delivering high-quality services, we:
- measure, monitor and take action to meet the Tenant Satisfaction Measures
- listen to feedback we get from customers and staff
- encourage a culture of excellence and continuous improvement
- set and review meaningful targets
- address poor performance in a positive and proactive way
What is the Delivery Plan?
Our Delivery Plan sets out our strategic and operational targets, and how we will achieve them. It also takes into account our stakeholders’ interests and concerns. By outlining our priorities, we give clear direction to everyone involved in Derby Homes. We update this plan each year and then it goes to Derby Homes Board and the Council Cabinet for approval.
You can find our current Delivery Plan in our Policies and Documents section.
Social Housing Regulation
Council and other social housing is regulated by the Regulator of Social Housing (RSH). This is an independent, non-departmental public body, sponsored by the Department for Levelling Up, Housing and Communities. They regulate registered providers of social housing to promote a 'viable, efficient and well-governed social housing sector able to deliver and maintain homes of appropriate quality that meet a range of needs. Read more at: Regulating the standards.
The current approach is one of co-regulation, with Board members and councillors being responsible for ensuring that housing providers are being managed effectively and meeting regulatory requirements. Landlords and providers mus also support tenants to shape and scrutinise service delivery. This included ensuring they have the information and opportunities to hold boards and councillors to account. As of March 2022, the regulation is assurance based and primarily reactive with no proactive monitoring of providers’ performance.
Registered providers we report on
Derby Homes manages and maintains Derby City Council's housing stock. The Council is classed as a 'Large provider', owning a stock of more than 1,000 homes.
Derby Homes is also a Registered Provider the Regulator of Social Housing and has its own stock of just over 100 properties for rent.