Our objectives and values
Our mission statement
High quality services for people, homes and communities.
Our mission complements the 2020 Vision for Derby produced by the Derby City Partnership and Derby City Council's Housing Strategy and Capital Strategy.
As a managing agent for Derby City Council, Derby Homes is contributing to the Council's corporate mission:
To make Derby a city where people are proud to live and the Council a place where people are proud to work.
The strategic objectives and related initiatives for Derby Homes are set out below. The initiatives form part of our Service Work Plans and the Consolidated Improvement Plan. Our progress against targets is monitored by Derby City Council, Derby Homes Executive and reported to the Derby Homes Board.
Service that puts our customers first
Quality homes and contributing to sustainable communities
Reducing homelessness and enabling access to affordable housing
Value for money is a consideration in everything we do
Derby Homes will work with Council departments and other agencies to achieve the Council’s vision, which is to make Derby a city which is safe, strong and ambitious.
Our core values are:
We embrace a culture that puts our customers first, adopting a practical and innovative approach to delivering our services.
We adapt to changing situations, with a clear focus on prioritising what our customers need.
We recognise the strength of effective partnerships.
Customers are represented at every level of our organisation.
We strive to understand and enable personalised solutions and meet the needs of our communities.
We pride ourselves in striving for excellence.
We value our employees.
We are open and honest and we aim to keep our promises.
We improve our services by listening to feedback and learning from others.
Value for Money
We manage our services efficiently, effectively and economically.
We prioritise health and safety for customers and staff.