-
Housing Services
Choose a topic from the list below: - Your Tenants Handbook
- Paying your rent or service charge
- PayPoint, Post Office or Contact Centre
- Phone and internet
- Direct Debit
- Problems paying your rent
- If you don't pay your rent
- Rent Free Weeks
- Claiming Housing Benefit
- Benefit Changes
- Benefit Changes 2011
- Benefit Changes 2012
- Benefit Changes 2013
- Benefit Changes 2014
- Benefit Changes 2015
- Benefit Changes 2016
- Benefit Changes 2017
- Introductory tenancies
- Support Services
- Your first year as a tenant (Tenancy Sustainment Service)
- Mediation service
- SHOUT
- Supported Living Service
- Tenancy Support
- Family Intervention Project (FIP)
- Furnished Tenancy Scheme
- Household Contents Insurance
- Living in flats
- Communal Areas in Flats
- Mobility Scooters and Flats
- Noise Nuisance in Flats
- Pets in Flats
- Pets
- Renting a garage
- Estate Management
- Estates Pride
- Neighbourhood Working
- Youth Inclusion Project
- Capital Environmental Improvements
- Regeneration of Parks and Open Spaces
- Leaseholders
- Consultation
- Service Charges
- Repair Responsibilities
- Leaseholder Focus Group
- Selling or Subletting your Leased Property
- Energy advice
- Ebico
- Fraud
- Refuse collection
- Parking Permits
- Calor Gas Heating
Useful contacts
Derby Association of Community Partners 01332 201724
Derby Homes Resident Involvement Team 01332 256213
SHOUT
SHOUT stands for Supported Housing Offering Unity and Trust. The aim of the group is to provide an opportunity for tenants, who are in receipt of the supported living service or have an interest in the issues that affect older and disabled people, to voice their opinions on issues that affect them.
SHOUT monitors the performance of the Supported Living Team, and discuss the range of services provided by Derby Homes, Derby City Council and other agencies. Guest speakers are always welcome at the SHOUT meetings. SHOUT meet on a regular basis. The committee welcomes new members and observers at their meetings.
