Problems paying your rent

Help with your rent

If you are a Derby Homes tenant you need to make sure you don’t get behind with your rent payments, otherwise you could lose your home.  If you can’t pay your rent, you must contact us straight away. If you’re on a low income or benefits you could get some or all of your rent paid for you.

Call us on 01332 711000 for advice on claiming housing benefit or making arrangements to pay your rent.

If you are already claiming housing benefit you will need to report any change in your circumstances as this may affect the housing benefits you receive.

Don’t leave it too late to get help.

Below are links to some key information contained on this page.

Dealing with debt
Food banks
Help with furniture

Dealing with debt

If you owe money to other people or you are struggling with your finances help is available. If you are a Derby Homes Tenant call us on 01332 711000 or contact Derby Money Advice on 01332 643394

If you are not a Derby Homes Tenant you can still get help by contacting the Citizens Advice Bureau on 01332 228700 or 01332 295711

One of the ways we can help is by offering you an appointment with an independent money advisor with  Derby Money Advice

The advisor can help you:

• work out a weekly budget
• with welfare benefit claims and appeals
• work out priority debts by contacting other organisations to reduce your regular payments for other debts.

 The money advisor will make an appointment to see you in your home.  If you prefer you can visit a housing office. 

We have listed contact details for these and other useful organisations on the right:

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Don't get involved with a Loan Shark

If you have borrowed money from  a friend of a friend, or from someone  calling at your doorstep, or someone you have met in the the pub or social club, and you don't have a reciept or know how much you have left to pay back, then it is possible that you are dealing with an illegal money lender.

A loan shark is someone who lends money without the licence required by the Consumer Credit Act 1974

If you do feel that you are a victim of a loan shark, you can contact  the Illegal Money Lending  Team in strictest confidence 

Derby  United Credit Union and Derby Loans can offer you loans at affordable rates so that you do not have to go to a loan shark.

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Other services which may be of use to you: 

Food Banks 

There are various charitable food banks and schemes in Derby City. Please refer to the 'food banks' document on the right to get more information or click here.

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Help with furniture

 ‘Happy Homes’ can help with furniture packs.

Their address is 723 Osmaston Road, Allenton, Derby, DE24 8NG, Tel 01332 363010 ,  email  amandaymca@live.co.uk.

They are open Monday to Friday  9am to 5pm and Saturday 9am to 3pm.You do not need an appointment or referal.

 A full furniture pack costs £105.00 including delivery which consists of everything apart from white goods.(White goods can be purchased as additional items if they have them in stock)

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