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Housing Services
Choose a topic from the list below: - Your Tenants Handbook
- Paying your rent or service charge
- PayPoint, Post Office or Contact Centre
- Phone and internet
- Direct Debit
- Problems paying your rent
- If you don't pay your rent
- Rent Free Weeks
- Claiming Housing Benefit
- Benefit Changes
- Benefit Changes 2011
- Benefit Changes 2012
- Benefit Changes 2013
- Benefit Changes 2014
- Benefit Changes 2015
- Benefit Changes 2016
- Benefit Changes 2017
- Introductory tenancies
- Support Services
- Your first year as a tenant (Tenancy Sustainment Service)
- Mediation service
- SHOUT
- Supported Living Service
- Tenancy Support
- Family Intervention Project (FIP)
- Furnished Tenancy Scheme
- Household Contents Insurance
- Living in flats
- Communal Areas in Flats
- Mobility Scooters and Flats
- Noise Nuisance in Flats
- Pets in Flats
- Pets
- Renting a garage
- Estate Management
- Estates Pride
- Neighbourhood Working
- Youth Inclusion Project
- Capital Environmental Improvements
- Regeneration of Parks and Open Spaces
- Leaseholders
- Consultation
- Service Charges
- Repair Responsibilities
- Leaseholder Focus Group
- Selling or Subletting your Leased Property
- Energy advice
- Ebico
- Fraud
- Refuse collection
- Parking Permits
- Calor Gas Heating
Useful links
Useful contacts
Derby City Council Customer Service Centre
1 Albion Street
Derby
DE1 2PR
Telephone 01332 293111
PayPoint, Post Office or Contact Centre
PayPoint
You can pay at any UK outlet which displays the PayPoint symbol. Please ask at your local housing office for a list of local PayPoint outlets.
You will need your plastic payment card.
Please keep your receipt safe – it's a record of your payment.
Post Office
To pay your rent or service charge at a Post Office, you will need your plastic payment card.
Please keep your receipt safe - it's a record of your payment.
Customer Service Centre
You can pay your rent or service charge at the Derby City Council's Customer Service Centre (opposite HMV in city centre) using your plastic payment card.
Please keep your receipt safe-it's a record of your payment.










