Our targets - Tenants Top Ten
Our customers have selected ten key indicators covering the service areas that matter most to them. Performance against each target is reported back to them every quarter.
Tenants Top Ten Targets 2010/2011
1. Monetary value of compensation paid for missed appointments.
2. Jobs completed in first visit.
3. Taking everything into account, how satisfied were you with the outcome of your ASB complaint?
4. Overall percentage of tenants who felt they were treated fairly.
5. Routine repairs to be completed within four working weeks.
6. Overall satisfaction with the Enquiry Centre.
7. Customer letters to be acknowledged within three working days.
8. Complaints resolved at stage one.
9. Estate inspections to be carried out on patches at least once a month.
10. Complainants to receive monthly feedback on live ASB cases.
Please contact the Derby Association of Community Partners on 01332 201724 or the Performance Team at Derby Homes on 01332 711000 for more information on these standards.
If you would like to discuss any areas of performance that you would like to see as a target in the future, please get in touch.
