How we manage performance

How we manage performance

At Derby Homes, we’re focused on continually improving the service we offer.

We do this by:

  • listening to the feedback we get from customers and staff
  • encouraging a culture of excellence throughout the organisation
  • setting and reviewing meaningful targets
  • addressing poor performance in a positive and proactive way.

2011/12 Service Plan

We operate within the Derby City Council Corporate Plan. This means we share city wide objectives with other partners such as the Police, Social Services, health services and schools.

In 2011, we agreed a further ten year contract with Derby City Council, to help us provide an even better service to our tenants. However, we currently face a reduction in our fees due to fewer right-to-buy council house sales, plus a reduction in capital funds. In response, we have a financial plan that will allow us to continue to provide a first class service on a reduced income. Part of the plan is to develop new sources of income, some of which will come from managing properties owned by other landlords and some from selling our services to existing and new customers.

You can read a full copy of the 2011/12 Service Plan by downloading a copy from this page.

2011/12 Delivery Plan

Our Delivery Plan sets out our strategic and operational targets, and how we will achieve them. It also takes into account our stakeholders’ interests and concerns. By outlining our priorities, we give clear direction to everyone involved in Derby Homes. We update this plan each year – Derby Homes Board and the Council Cabinet then approve it.

You can read a copy of the 2011/12 Delivery Plan by downloading a copy from this page.

Our core values

Core values lie at the heart of everything we do. We expect our board and employees to follow these values, which include integrity, excellence and innovation. They serve as a constant reminder of the behaviour we expect from all employees at Derby Homes as we work towards our vision.

Read our values in full here.