How to register

Step 1

Visit Derby Homes website

Go to www.derbyhomes.org and click on 'Login to my Dashboard'. Alternatively, click on 'My Derby Homes Dashboard' at the top of the page

Step 2

Register

In the register box, enter your Property Reference, Tenancy Suffix and Check Digit. You'll find these details on your Rent Payment Card. Click here for further details.

Step 3

Enter your email and password

Enter your email address and choose a password. You will need these details to login to your dashboard.

Step 4

Activate your account

You will be sent an email automatically, click the link to activate your account. You may need to check your 'Junk / Spam' folder.

Step 5

Login to your account

You will see your Derby Homes Dashboard login. In the login box enter your email and password you chose earlier.

Step 6

View your Dashboard

You should be able to view your rent account, pay your rent online, report a repair and see your rent statement.

Next time you want to log in, just repeat step 5

Your Rent Payment Card

The details you will need to register in Step 2 can be found on your Rent Payment Card:

I don't have a rent payment card

Please call Derby Homes Enquiry Centre on 01332 711000 and an Enquiry Centre Advisor will be able to provide you with your Property Reference, Tenancy Suffix, and Check Digit. You will need these details to register your account.

Problems registering

My password doesn't work

When you register, your password has to be at least six characters and include at least one number. When you login, your password should be the same as the one you chose when you registered in Step 3. If you have forgotten your password, please follow the 'Forgotten my login details' link in the login box and you will be sent a new one.

I haven't received my activation email

The email address you provided in Step 3 will be sent an activation email automatically. Check your email account 'junk' or 'spam' folder to see if you have received it. If you still haven't, please contact Derby Homes Enquiry Centre on 01332 711000 and they will check your email address is correct in our system and reset it if necessary. Please note the activation email can sometimes take up to an hour to be received.

I can't log in to my Dashboard

After you have successfully registered your account following Steps 1 to 5, you will be able to login to your dashboard using the email address and password you provided in Step 3. You will need to activate your account before you can login. If you have tried to activate your account and an error message is shown, please contact Derby Homes Enquiry Centre on 01332 711000 and they will help you.