Derby Homes

Standard

Target

Current Performance

Average time taken to re-let empty properties

 23.5 days

 23.32 days

Percentage of urgent repairs completed within 5 working days

 95%

 97.8%

Percentage of repair appointments kept

 98%

 99.56%

Rent collected as a % of rent due

98.10%

 98.28

Percentage of enquiry centre calls answered in 10 seconds or less

 70%

 69%