Derby Homes

Your Tenants Handbook

You can download a summary of the tenants handbook  by clicking on the link on the right.

We have also prepared a series of short videos to give you an overview of our services. Click on the links below to view these films.

Explore our website to get more information  about your tenancy.

	Section One - Introduction This section includes information about the history of Derby Homes, an interview with Chief Executive, Phil Davies, and an overview of how the sign-up film works and the sections it includes. Watch this video online or click on the image to download it here.
	Section Two - Customer Care In the Customer Care section Mary Holmes, the Customer Services Manager talks about the Customer Care Standards and what they mean to residents. She also explains how customers can contact Derby Homes, and what to do if you are unhappy with any part of the service provided by Derby Homes. Watch this video online or click on the image to download it here.
	Section Three - Paying your rent Jaz Sanghera, the Arrears Manager, talks about the various ways that customers can pay their rent, and outlines what help is available for residents who are having problems paying their rent.  Watch this video online or click on the image to download it here.
	Section Four - Repairs Kate Pearson from the Enquiry Centre explains how to report a repair and what happens once you've requested a repair.  There's also information about our responsibilities for repairs, gas safety inspections, what to do if you want to make an alteration to your home, and how we measure satisfaction with the repairs service. Watch this video online or click on the image to download it here.
	Section Five - Tenancy conditions and being a good neighbour Jenny Veater-Smith from the Housing Team talks about tenancy agreements, the rights and responsibilities of tenants, and what you should do if you want to end your tenancy.  She also defines anti social behaviour and how we deal with it, and provides information on being a good neighbour. Watch this video online or click on the image to download it here.
	Section Six - Working with you Paul Cole from the Resident Involvement Team explains how we involve residents in the development of our service, and outlines the different ways that customers can get involved.  You can also listen to information about Housing Focus Groups and learn about the support available to help tenants and leaseholders get involved.  Watch this video online or click on the image to download section six here.